Clientele legal should be for the ********* only

My experience with this company that so opening advertise that they will assist you at all cost has shown their new work force structure by giving me the run around for the last 12 months. Firstly the assigned an attorney that never contacted me. In a period of the the first 3 months of the legal enquiry i had to call them continuously just to find out whether they will help me or whether they could. I spoke to 3 different supervisors that all spinned me 3 different stories. One told me they cannot help me because the matter was a judgement after i explained to them that i never knew this company put me through the court system. The next told me that the matter was so easy that it should have been resolved already. In this time period they changed the attorney assigned to my case because they discovered that the attorney never contacted me in a period of 4 months. Then the second attorney comes and spins me a story that the debt is prescribed and its an easy case but they cannot get hold of the company that logged the judgement and whenever i try to get hold of the company i get through to the person they need to contact. The 3rd supervisor tells me that i need to contact him all the time if the service was unsatisfactory as i just had enough of all the lies. Then then request for me to sign power of attorney to them 2 times so they could get information from the company that logged the judgement and the credit bureau and in both instances they requested me to get the information anyway. The last information before yesterday i got from the attorney was that the attorney was going to contact the credit bureau and have them change my profile and then shortly after that they sent me an email stating that due to the judgement on my name 13 years ago i am liable for this claim. When i called them yesterday to confirm this email they tell me that they told me 6 months ago that they could not help me and that they don't know why other staff members continued to assist with this matter. Taking into consideration that i am in cape town and that clientele legal is in guateng which already drops the service level from there staff members because they did not have to worry so much with irrated clients form cape town rushing into there offices. For a legal and insurance company so big you would employ staff that has no regard to your clients situation and position and that do not care about customer service. I have paid my legal fees for 4 years now and i have it increase every year but not once did i receive good service from any of your staff members which is pathetic considering that you should be employing people with work ethic. I will never ever purchase any product form this pathetic company in the future and definately will i not encourage others to either. Then the attorney has the nerve to ask me i am sure i want to cancel my policy with them as if they did anything for me in the 4 years i have been a customer with them.