Clientele Legal service is terrible and appalling!

Yesterday on the 16/10/2024 at 16:10pm (6m 59s) I called in at Clientele Legal seeking legal advice. A lady which her name I forgot but your call records can reveal that, who seemed to be not helpful, due to the bad reception between our communication just hung up on me abruptly so while trying to furnish her with information just hung up on me as a paying client with no call back as I expected her to. I called in and it's a hustle to get to the department as you have to key in options to get assistance from the lawyers, bearing in mind that as a monthly premium paying client who is frustrated and seeking legal assistance to be treated like that is unprofessional and unbecoming. Calling a landline with a cellphone to get assistance is expensive nowadays. I fail to understand what kind of client service skills do the agent obtain as these skills are required to deal with clients who are frustrated and need help. Clientele Legal is a reputable company to be represented by such employees who get paid from our monthly premium payments. Level up and equip your employees with proper customer/client care skills, and to make follow up calls to abrupt call endings or lack of airtime thereof, as it could be matter of urgency in a situation of help from your clients. Her service was terrible and appalling!!!