HN
Hlengiwe N
1 reviews | Active since Aug 2020
26 Aug 2020, 04:01
CLIENTELE LEGAL service is ****
Clientele legal has debited my capitec savings account without my confirmation i was told that i will get a call to confirm the package before the debit order goes off but i didnt get any call and i want to cancel that policy immediately i dont any debit order on my account. The service is very unprofessional so i dont want to work with such unreliable company. Please cancel this policy
Hlengiwe Nkwanyana ***
Your response will be appreciated
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Replies (2)
Clientele Legal's replyOfficial
26 Aug 2020, 10:40Dear Hlengiwe N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply26 Aug 2020, 10:40
Official
Dear Hlengiwe N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
27 Aug 2020, 10:06Dear Hlengiwe N,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. The policy has been taken through our ABC channels where we received a signed application that gave permission to create a policy under your name. You are still within the cooling off period so a refund will be processed within 5 – 10 working days.
Should you require further assistance please do not hesitate to contact us again.
Kind Regards,
Market Conduct
Clientele Legal's reply27 Aug 2020, 10:06
Official
Dear Hlengiwe N,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. The policy has been taken through our ABC channels where we received a signed application that gave permission to create a policy under your name. You are still within the cooling off period so a refund will be processed within 5 – 10 working days.
Should you require further assistance please do not hesitate to contact us again.
Kind Regards,
Market Conduct