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Zanele B

1 reviews | Active since Nov 2016

26 Aug 2021, 05:00

Clientele legal ********

A few months ago clientele legal sales people **** to my 71 years old mother and told her they are giving out vouchers for food parcels and made her sign for it a few weeks later my mother was debited R255 for a legal insurance from Clientele. Now my problem is not even that, it's that I sent countless emails to Clientele to cancel this as my mom was ****med into taking it to this day I was never even contacted. Mind you my mother is still being debited for "for groceries" she was promised during the lockdown their agents weren't wearing masks when this happened they endangered a 71 old woman for this company called Clientele legal they are ******** of note. A

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Replies (5)
Clientele Legal
Clientele Legal's reply26 Aug 2021, 13:54
Official
Dear Zanele cynthia B,

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Judith Mboweni
Clientele Legal 
Clientele Legal
Clientele Legal's reply26 Aug 2021, 15:39
Official
Dear  Zanele cynthia B, 
  
Please note that the complaint lodged was received and the contents noted. 
 
We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again tomorrow to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Lindiwe Mabizela 
Clientele Legal 
ZB
Zanele B's update26 Aug 2021, 15:54
Reviewer Update
I've had my phone on me the whole day stop lying, you are just holding this out until your next debit order ******** old people and promising them food only to pick pocket them nxa sies
ZB
Zanele B's update28 Aug 2021, 08:49
Reviewer Update
After being sent from pillar to post about my complaint a customer service representative from Clientele by the name of Lindiwe called me and took responsibility for the matter and she was soo tactical that I am even thinking of singing her customer service praises.
1. She called me mind you I am not the intended addressee but really listened to my complaint and asked for my permission to call my mother because she is deaf on one ear.
2. I went to my mom's house she called as promised and there was no fuss about my mother confirming certain information because she is old and didn't go to school but Lindiwe Mabizela asked for me after done talking to my mother and explained what steps she took in cancellation of the policy and told me the money will be refunded back to my old lady then BAM as I am writing this I saw the bank notification myself.

I would like to thank Clientele for having a person of Lindiwe Mabizela's calibre on their team they are god sent I am awe!
Clientele Legal
Clientele Legal's reply30 Aug 2021, 08:38
Official
Dear  Zanele cynthia B, 
 
Thank you for raising your concerns with and affording us the opportunity to resolve them. 
 
We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide.
 
Furthermore we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team and we shall convey your compliment to Lindiwe Mabizela whom we know will appreciate this positive feedback. 
 
We however do understand your frustration and apologise for any inconvenience caused in this regard. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us directly. 

Yours sincerely, 

Judith Mboweni
Clientele Legal