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Nompumelelo N
1 reviews | Active since Jul 2020
03 Aug 2020, 10:58
Clientele Legal ********
I took up a Classic Legal Plan nr. *** in May 2020. However due to financial constraints(not working) I requested for it to be cancel via email as the first premium was 25 June 2020, of which Clientele adhered to my request and I thought they had canceled it indefinite. To my suprise now someone just deposited R300 for me into my acc and Clientele took R245. I don't understand if I need to send any email monthly to remind them that I want it canceled?
I am so frustrated right now as am not working, more reasons why I canceled this policy. I guess they though I wont recognize their **** if they skip last month and debit this month onwards.
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Replies (2)
Clientele Legal's replyOfficial
03 Aug 2020, 12:01Dear Nompumelelo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply03 Aug 2020, 12:01
Official
Dear Nompumelelo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
01 Oct 2020, 14:58Dear Nompumelelo N Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Our response to the matter refers: We confirm that we received your request to terminate our services, we responded with way forward and options for you to consider in order to retain your policy. However there were no responses to confirm way forward and the policy remained active. Furthermore, upon our attempts to contact you we took a decision to cancel the policy based on the concerns raised and the refund for the month of July was processed respectively. It is also unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniClientele Legal
Clientele Legal's reply01 Oct 2020, 14:58
Official
Dear Nompumelelo N Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Our response to the matter refers: We confirm that we received your request to terminate our services, we responded with way forward and options for you to consider in order to retain your policy. However there were no responses to confirm way forward and the policy remained active. Furthermore, upon our attempts to contact you we took a decision to cancel the policy based on the concerns raised and the refund for the month of July was processed respectively. It is also unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We do understand your frustration and apologise for any inconvenience caused. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniClientele Legal