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Paul M
1 reviews | Active since Aug 2020
12 Aug 2020, 09:34
Clientele Legal ****
Clientele makes false adverti*****ts on tv and internet. They have *********** "attorneys" on their panel who know nothing on how to resolve an issue. They say they turn around time to contact you is 48 hours but in fact it is 4 to 8 weeks after you have already resolved your urgent matters on your own without their help. You have to call and wait 45min to an hour to speak to someone who doesn't know how to handle your issue then you call another day to follow up and speak to a new person and have to explain to them the entire issue all over again who then says they will email you. All premiums should be reimbursed to their clients for their no service policy. What are we paying every month for???
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Replies (5)
Clientele Legal's replyOfficial
12 Aug 2020, 09:51Dear Paul M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply12 Aug 2020, 09:51
Official
Dear Paul M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
12 Aug 2020, 15:44“Dear Paul M,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm as discussed that once the necessary information is received your legal advisor will attend and revert accordingly.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply12 Aug 2020, 15:44
Official
“Dear Paul M,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm as discussed that once the necessary information is received your legal advisor will attend and revert accordingly.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
PM
Paul M's updateReviewer Update
25 Aug 2020, 10:29Please note, since 23 July to date nothing has been resolved neither was I called by an attorney for assist with my claim. I sent emails and tried calling but wait 45 to 50 minutes and there is no answer. I keep been told via email that I will be called but weeks go by and no one calls. This is now my second claim that I have not been assisted with. What am I paying monthly for? I would appreciate if all my premiums be reimbursed to me so that I can engage with an actual attorney to resolve my urgent matter, Even after complaints clientele doesn't care about servicing me.
PM
Paul M's update25 Aug 2020, 10:29
Reviewer Update
Please note, since 23 July to date nothing has been resolved neither was I called by an attorney for assist with my claim. I sent emails and tried calling but wait 45 to 50 minutes and there is no answer. I keep been told via email that I will be called but weeks go by and no one calls. This is now my second claim that I have not been assisted with. What am I paying monthly for? I would appreciate if all my premiums be reimbursed to me so that I can engage with an actual attorney to resolve my urgent matter, Even after complaints clientele doesn't care about servicing me.
Clientele Legal's replyOfficial
27 Aug 2020, 10:52“Dear Paul M,
With reference to our telephone conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We noted your concerns regarding our turnaround times and reassured you in terms of our superior assistance moving forward. We further confirm we have provided you with the requested limited assistance and shall revert with further feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
C. Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply27 Aug 2020, 10:52
Official
“Dear Paul M,
With reference to our telephone conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We noted your concerns regarding our turnaround times and reassured you in terms of our superior assistance moving forward. We further confirm we have provided you with the requested limited assistance and shall revert with further feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
C. Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”
PM
Paul M's updateReviewer Update
14 Oct 2020, 07:44Please be advised that this is now the second claim that clientele has not assisted me with and I had to seek legal advise with a private attorney and bare cost the second time. I would like clientele to reimburse me all my premiums paid has it was paid to clientele for no reason. I would like that I not be contacted by any complaints manager as nothing gets done either way. A refund is all that is required and I would not recommend clientele to anyone.
PM
Paul M's update14 Oct 2020, 07:44
Reviewer Update
Please be advised that this is now the second claim that clientele has not assisted me with and I had to seek legal advise with a private attorney and bare cost the second time. I would like clientele to reimburse me all my premiums paid has it was paid to clientele for no reason. I would like that I not be contacted by any complaints manager as nothing gets done either way. A refund is all that is required and I would not recommend clientele to anyone.