1 reviews | Active since Nov 2018
Clientele Legal ****
I've tried various times to get assistance from Clientele Legal where they simply didn't respond to my emails. The last straw was when I sent an email to them requesting assistance on 14 May 2019. Again they didn't bother to respond. On Friday 17 May I called them requesting to cancel my policy. Their consultant begged me not to cancel. He looked through my case number and found that a lawyer had gone through my mail but had not bothered to respond. He said he was going to report that particular lawyer for the "breech" and he would ensure that someone communicates with me before the end of the day and that I would definitely get help by Monday 20 May 2019. Today is Monday. I never received any communication from them on Friday, and up until now, nobody has called me or responded to the email I sent on the 14th. Clientele is the biggest **** on the face of the planet and I'm definitely cancelling my policy today.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We do understand your frustration but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by us. We confirm having discussed this matter with you for the purposes of providing detailed legal advice and the way forward. As per our telephonic discussion, your claim falls outside the ambit of your Legal Policy and as such you are only entitled to limited assistance from our office unfortunately. At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards Casey SwartzSenior Legal Advisor
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. We do understand your frustration but would like to ensure you that this legal plan allows you to be rest assured, knowing that you are protected by us. We confirm having discussed this matter with you for the purposes of providing detailed legal advice and the way forward. As per our telephonic discussion, your claim falls outside the ambit of your Legal Policy and as such you are only entitled to limited assistance from our office unfortunately. At Clientele Legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further. Regards Casey SwartzSenior Legal Advisor