LV
Lungile V
1 reviews | Active since Jun 2023
08 Jul 2023, 12:21
Clientele Legal Sales Consultants harassing me.
I am very sad writing this review., I have indicated to Clientele consultants so many times that, I do need any further calls from them. Today I spoke to a consultant by the name of Matshepo still offering the same product I decided to discontinue purposely, and again indicated that I am not interested, I advised her that she must escalate this matter to her superior if she can't stop these calls herself and I got another call just after my conversation with her. Can the management of the Clientele Legal ensure this matter is sorted otherwise I regard this as harassment, I am no longer the client of Clientele Legal.
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Replies (2)
Clientele Legal's replyOfficial
17 Jul 2023, 10:52Dear Lungile V
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply17 Jul 2023, 10:52
Official
Dear Lungile V
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
17 Jul 2023, 11:03Dear Lungile V,
As per your request, we have removed your details from our database.
Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
Please note that you can also follow the below steps to Opt-Out:
Step 1: Go to https://clientele.co.za/ and scroll down.
Step 2: Select "Clientele Communications” under "Information"
Step 3: Follow the prompts to opt-out of receiving marketing content.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMASA. More information on this can be found at www.dmasa.org and you may register to Opt out by clicking the following link: https://dmasa.org/page/register-opt-out-service
We would like to sincerely apologize for the inconvenience this has caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Legal's reply17 Jul 2023, 11:03
Official
Dear Lungile V,
As per your request, we have removed your details from our database.
Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
Please note that you can also follow the below steps to Opt-Out:
Step 1: Go to https://clientele.co.za/ and scroll down.
Step 2: Select "Clientele Communications” under "Information"
Step 3: Follow the prompts to opt-out of receiving marketing content.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMASA. More information on this can be found at www.dmasa.org and you may register to Opt out by clicking the following link: https://dmasa.org/page/register-opt-out-service
We would like to sincerely apologize for the inconvenience this has caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life