CB
Carmen B
1 reviews | Active since Feb 2013
01 Dec 2021, 13:26
Clientele Legal *******
Shockingly disappointing and lack of customer passion and service. Full of excuses and the client has to constantly call to retrieve feedback (which is never available and nothing has been done). I want my membership fees reimbursed since I've experience nothing but apathy and excuses.
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Replies (2)
Clientele Legal's replyOfficial
01 Dec 2021, 13:57Dear Carmen D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply01 Dec 2021, 13:57
Official
Dear Carmen D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
01 Dec 2021, 16:34Dear Carmen D, We thank you for escalating your concerns to us and confirm that we have addressed the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Unfortunately, your claim at this stage cannot be litigated as you are the victim of a ****. We have explained your way forward herein and the ******** aspects thereto. Your policy will, however, be cancelled as per your request. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future. Regards A. RamdassComplaints Case Manager"
Clientele Legal's reply01 Dec 2021, 16:34
Official
Dear Carmen D, We thank you for escalating your concerns to us and confirm that we have addressed the complaint with you today. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Unfortunately, your claim at this stage cannot be litigated as you are the victim of a ****. We have explained your way forward herein and the ******** aspects thereto. Your policy will, however, be cancelled as per your request. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future. Regards A. RamdassComplaints Case Manager"