GM
Gapenki M
1 reviews | Active since Aug 2012
15 Jul 2024, 08:58
Clientele legal refunds
Clientele legal has promised me to refund some of my premiums 4 months back for the poor service and never kept their word for it,
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
18 Jul 2024, 09:12Dear Gapenki M,
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Legal's reply18 Jul 2024, 09:12
Official
Dear Gapenki M,
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered. According to our records, the office of the Independent Arbitrator reviewed your inquiry and sent you written feedback via email. If you were not satisfied with the feedback, please reply to the Independent Arbitrator's email.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Legal's replyOfficial
05 Aug 2024, 11:24Dear Gapenki M,
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered.
Due to the fact that the matter was reported to the Ombud for Short Term Insurance. The Independent Arbitrator cannot communicate with you directly, they communicate with the Ombud.
Please communicate with the Ombud for Short Term Insurance regarding your matter as they are waiting for your confirmation in order for the Independent Arbitrator to proceed.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered.
Due to the fact that the matter was reported to the Ombud for Short Term Insurance. The Independent Arbitrator cannot communicate with you directly, they communicate with the Ombud.
Please communicate with the Ombud for Short Term Insurance regarding your matter as they are waiting for your confirmation in order for the Independent Arbitrator to proceed.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Legal's reply05 Aug 2024, 11:24
Official
Dear Gapenki M,
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered.
Due to the fact that the matter was reported to the Ombud for Short Term Insurance. The Independent Arbitrator cannot communicate with you directly, they communicate with the Ombud.
Please communicate with the Ombud for Short Term Insurance regarding your matter as they are waiting for your confirmation in order for the Independent Arbitrator to proceed.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
We would like to start by apologising for any inconvenience that you may have encountered.
Due to the fact that the matter was reported to the Ombud for Short Term Insurance. The Independent Arbitrator cannot communicate with you directly, they communicate with the Ombud.
Please communicate with the Ombud for Short Term Insurance regarding your matter as they are waiting for your confirmation in order for the Independent Arbitrator to proceed.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life