HR
Hannalie R
1 reviews | Active since Dec 2016
13 Feb 2023, 11:07
Clientele Legal Protection when you need it.....what a joke!
What a waste of money, thinking I'd get legal support when I need it! I've had this policy for over a year. First matter Clientele Legal didn't even try to negotiate with the other party or try and get some interest written off, simply phoned me and told me "you just have to pay". Second matter I was de*****ed with all the proof, case numbers etc. provided. I've had no response. Matter reported 26/01/2023. I've sent numerous emails to request feedback but have had no response.
I've event sent an email to cancel the policy explaining my disappointment in their service but even in this instance I've had no response. Taking out this policy was an absolute waste of money.
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Replies (3)HR
Hannalie R's updateReviewer Update
13 Feb 2023, 14:46Did Clientele even bother to read the review? "We are glad that we could be of assistance" What assistance?! "We shall convey your compliment.....What on earth is Clientele talking about. "Positive feedback" Really?!
HR
Hannalie R's update13 Feb 2023, 14:46
Reviewer Update
Did Clientele even bother to read the review? "We are glad that we could be of assistance" What assistance?! "We shall convey your compliment.....What on earth is Clientele talking about. "Positive feedback" Really?!
Clientele Legal's replyOfficial
13 Feb 2023, 16:19Dear Hannalie R
We confirm receipt of the concerns raised and apologise for the inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologise for the inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply13 Feb 2023, 16:19
Official
Dear Hannalie R
We confirm receipt of the concerns raised and apologise for the inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologise for the inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
16 Feb 2023, 10:26“Dear Hannalie R,
We would like to thank you for allowing us the opportunity to attend to your concerns raised.
We confirm having discussed your concerns and also advised you of our internal turnaround times. We will provide you with feedback on the progress made in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience.
Should you wish to discuss the matter further, please contact us directly.
Kind regards,
Alfred Vuso
Complaints Case Manager”
Clientele Legal's reply16 Feb 2023, 10:26
Official
“Dear Hannalie R,
We would like to thank you for allowing us the opportunity to attend to your concerns raised.
We confirm having discussed your concerns and also advised you of our internal turnaround times. We will provide you with feedback on the progress made in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience.
Should you wish to discuss the matter further, please contact us directly.
Kind regards,
Alfred Vuso
Complaints Case Manager”