SK
Sebongile K
1 reviews | Active since Nov 2020
16 Nov 2020, 16:05
Clientele legal poor services actually no services at all
I am very disappointed with clientele legal services, they are very quick to debit money but when it comes to assisting with legal matters as promised they are useless. I have sent numerous emails and made calls they promise to call back and never does.....
Helpful (0)
Replies (5)0
Replies (5)
Clientele Legal's replyOfficial
17 Nov 2020, 09:16Dear Sebongile K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply17 Nov 2020, 09:16
Official
Dear Sebongile K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
18 Nov 2020, 08:38“Dear Sebongile K,
We thank you for escalating your concerns to us and resolving the complaint with your spouse today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed your legal advisor will attend to the matter and provide feedback .
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply18 Nov 2020, 08:38
Official
“Dear Sebongile K,
We thank you for escalating your concerns to us and resolving the complaint with your spouse today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed your legal advisor will attend to the matter and provide feedback .
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
SK
Sebongile K's updateReviewer Update
19 Jan 2021, 12:42its been 3 months now still waiting for the matter to be resolved, everytime we make follow up they will request correspondence between us and the bank , i even also lost count on number of emails that we've sent to Clientele. Why is it so hard to assist, how do you guys keep deleting you emails and ask for one thing over and over again but you never miss to debit? People Clientele is useless do not join
SK
Sebongile K's update19 Jan 2021, 12:42
Reviewer Update
its been 3 months now still waiting for the matter to be resolved, everytime we make follow up they will request correspondence between us and the bank , i even also lost count on number of emails that we've sent to Clientele. Why is it so hard to assist, how do you guys keep deleting you emails and ask for one thing over and over again but you never miss to debit? People Clientele is useless do not join
Clientele Legal's replyOfficial
21 Jan 2021, 12:49“Dear Sebongile K,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we are unable to reach you telephonically.
We have however noted your concerns and will continue attempting to contact you. Your legal advisor will further provide advice on the way forward in your matter.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply21 Jan 2021, 12:49
Official
“Dear Sebongile K,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we are unable to reach you telephonically.
We have however noted your concerns and will continue attempting to contact you. Your legal advisor will further provide advice on the way forward in your matter.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
SK
Sebongile K's updateReviewer Update
21 Jan 2021, 14:38I can be reached on this numbers : *** / *** and my email address remains unchanged
SK
Sebongile K's update21 Jan 2021, 14:38
Reviewer Update
I can be reached on this numbers : *** / *** and my email address remains unchanged