Clientele Legal , POOR SERVICE ,POOR INTERACTION

Dear Reader ,

Please be advised to never take any policies from clientele legal. I have been experiencing the poorest service ever. Every time I call them they are unable to provide me with constructive feedback. I had terminated a lease agreement with a rental agency. I informed them that I had been struggling to get my deposit back as they have been prolonging to make the payment. I was asked to provide them with evidence , so i provided them with the original lease agreement. Initially they had communicated that they are unable to get a hold of the agent. One week later they called me back after I inquired about feedback. I was informed that the rent and electricity deposit will be refunded within 14 days. I escalated that matter to them on the 1st of July 2019 and I am still waiting. ITS BEEN 20 WORKING DAYS TODAY. Now they are contradicting themselves as they now say that the agent says they will be deducting monies for damages. What damages as I availed myself to do the inspection with the agent. She just informed us that to return the key before 12:00 Noon on the 1st July 2019. I personally took the key to the agency in Boksburg with the extra remote that we bought for R200.00 I was informed that I will also be refunded for the key. Clientele as now telling me I now need to pay for a key ? what key? when I asked they said they don't know. Every time I call i speak to someone different who has no clue of whats happening. THEY SCREAM IN YOUR EAR AS IF YOU ARE THE ONE WHO IS CONFUSED OR ***********. Should you be searching for affordable legal cover , save yourself from all the frustration and poor service you will be exposed to , my advice DON'T TAKE ANY /WHATSOEVER COVER FROM THEM. There are other affordable options with , better service , better interaction and surly better turn around time in resolving your issues. I have now decided to cancel my policy with then as result