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Angelique B

1 reviews | Active since Sept 2019

18 Oct 2019, 09:50

Clientele Legal - Poor Service, Poor Attitude, Not LISTENING at all.

I called to get advice on what action I can take against my ex-husband, who was referred to as my husband by the 'lawyer'.

He is begging at traffic lights for money to 'feed his children'. Doesn't pay maintenance and hasn't seen my son in 2 years.

Here are the details: 1. He lives on the streets and has a drug habit - I was asked by the 'lawyer' if my child lives with his father - REALLY!!!!!!!!

2. He does not pay maintenance to any one of his children - without listening further, I was referred to the maintenance court! After clearly stating he hasn't seen my son, he is begging for money to support his habit.

This morning I called to cancel the policy. I cannot work with 'lawyers' that don't LISTEN.

I was sent from pillar to post, had to deal with a person that mumbles when she speaks, also doesn't listen and gets annoyed with me because she can't hear me and gives me attitude because her ears don't work. Then get near shouted at because I dared to ask to speak to management.

Apparently management is also not available.

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Replies (2)
Clientele Legal
Clientele Legal's reply18 Oct 2019, 11:10
Official
Dear Angelique B,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 
Clientele Legal
Clientele Legal's reply21 Oct 2019, 09:15
Official
Dear Angelique B
 
We wish to thank you for escalating your complaint to us. 
 
We confirm that we telephonically contacted you to address your concerns. We advised you fully on the course of action to be pursued in order to ensure that the matter is resolved
 
We understand your frustration, however as discussed there is no ******** offense that has been committed hence the referral to the social workers.  We have rendered telephonic legal advice since your policy is still new and within the waiting period. 
 
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter in further detail or if you require further assistance, please contact us on *** or email us at *** .
 
Regards 
 
Cyril Mbatha
Complaints Case Manager
Clientèle Legal