AvdM
Anno van der Meulen
1 reviews | Active since Nov 2013
15 May 2023, 12:01
Clientele Legal poor client service
I joined Clientele Legal in April telephonically, and the gentleman gave me false information to join Clientele Legal. I cancelled my policy, and my R280 premium would be refunded to me within 5 working days. After 2 weeks, and after 3 phone calls to Clientele, my premium is still not refunded as promised. Nobody at Clientele is willing or able to let me speak to refund department, because they are non existent or can not do their job properly. CLIENTELE DOES NOT DO WHAT THEY PROMISED.
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Replies (2)
Clientele Legal's replyOfficial
15 May 2023, 12:27Dear Anno,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply15 May 2023, 12:27
Official
Dear Anno,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
15 May 2023, 13:03Dear Anno, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was sent for payment today. Please note that the refund will reflect into your bank account within 24 working hours It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Clientele Legal
Clientele Legal
Clientele Legal's reply15 May 2023, 13:03
Official
Dear Anno, We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologize for the delay in paying the refund. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was sent for payment today. Please note that the refund will reflect into your bank account within 24 working hours It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Clientele Legal
Clientele Legal