TS
Teboho S
1 reviews | Active since May 2021
28 May 2021, 14:14
Clientele legal policy cancellation
I'd like to cancel my clientele legal policy. The only reason I signed it was because the agent convinced me that he wanted to check if I qualified. I only found out today a couple of weeks later that I signed for the policy and clientele withdrew money without my consent as I was busy canceling the consent about 2 times. They withdrew it as soon as my nsfas money got in.I am a student who barely makes ends meet I really need this policy cancelled as soon as possible. I already sent emails but the response is weak and all their numbers are self service numbers or automatic reply acc
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Replies (2)
Clientele Legal's replyOfficial
28 May 2021, 14:48Dear Teboho S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply28 May 2021, 14:48
Official
Dear Teboho S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
31 May 2021, 15:41Dear Teboho S
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply31 May 2021, 15:41
Official
Dear Teboho S
Thank you for raising your concerns and affording us the opportunity to resolve them.
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We however apologise for any inconvenience this must have caused to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Yours sincerely,
Judith Mboweni
Clientele Legal