NM
Ndzetelo M

1 reviews | Active since May 2021

28 May 2021, 13:25

Clientele Legal Policy Cancellation

I was ******* into joining the clientele legal policy by one of their agents in February, I was told that she was only checking if I do qualify and that a consultant would call me to confirm whether or not I would want to go ahead with it. That never happened, instead I got an SMS from them stating that they would start debiting R200 from my account, and they went ahead with it without my authorization. I tried emailing and calling their centre to cancel the policy, but no luck. My number is automatically rejected now every time I try to call their centre. They`ve been debiting R200 from my account for 3 months now, and today I woke up to another R200 debit. Its really frustrating, their service is poor. I would really appreciate assistance in cancelling this policy and getting my refund as I did not authorize any of those debit orders that they made.

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Replies (6)
Clientele Legal
Clientele Legal's reply28 May 2021, 14:47
Official
Dear Ndzetelo M,

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni
Clientele Legal
NM
Ndzetelo M's update31 May 2021, 09:22
Reviewer Update
Thank you. I'm still waiting for your assistance
Clientele Legal
Clientele Legal's reply31 May 2021, 15:58
Official
Dear Ndzetelo M,
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Standard Legal Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Judith Mboweni 
Clientele Legal

NM
Ndzetelo M's update31 May 2021, 16:44
Reviewer Update
Apologies, I was out the whole day. May you please contact me at around 8 tomorrow. Thank you so much.
Clientele Legal
Clientele Legal's reply01 Jun 2021, 08:53
Official
Dear Ndzetelo M
 
Thank you for raising your concerns with us. 
 
We confirm that we made contact with you to provide feedback regarding the concerns raised.
 
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.  As discussed telephonically, we explained the refund process and  you confirmed that you were satisfied with the feedback.
 
Furthermore we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. 
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
 
We however apologise for any inconvenience this must have caused to you.
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely,

Judith Mboweni
Clientele Legal
 
NM
Ndzetelo M's update01 Jun 2021, 22:10
Reviewer Update
Thank you so much for coming through for me. I am very grateful.