AA
Allie A
1 reviews | Active since Nov 2020
01 Nov 2020, 11:54
Clientele Legal Policy-
I phoned the emergency number several times for Legal assistance- and the phone just rings and then cuts- no response- the number I called is ***I have had this policy for several times- It just goes to show, its all about the money- no service- all these fancy adverts boasting about their service etc is of no value- its just a farce Regards
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
02 Nov 2020, 09:11Dear Allie A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply02 Nov 2020, 09:11
Official
Dear Allie A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
03 Nov 2020, 15:50“Dear Allie A,
With reference to our telephone conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm that as discussed we are in the process of investigating your concerns, whereby we will revert after same has been conducted.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
Bernardus Van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply03 Nov 2020, 15:50
Official
“Dear Allie A,
With reference to our telephone conversation yesterday, we would like to thank you for allowing us the opportunity to resolve your complaint.
We confirm that as discussed we are in the process of investigating your concerns, whereby we will revert after same has been conducted.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
Bernardus Van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”