Clientele Legal not helpful
I had a problem with Intec College and i contacted Clientele Legal . they advised me that i should send a written complaint to Intec and that they can only help me after that. I sent the complain to Intec and the College said i must give them a week to respond and they have not responded.
I have been sending Clientele Legal emails since wednesday and there is no response. my feeling is that they are unwilling to help even though they happily debit my account every month.
I am so stressed
The initial Reference Number i got when i first contacted Clientele on 29/09/2017 was ********** 59
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us today.
Kindly note that you were advised to lodge a complaint against Intec on 3rd and 5th October. It was stated on the 5th that the matter is not a legal dispute and a complaint must be lodged to afford Intec the opportunity to rectify your concerns. You followed our advice on the 11th, for which we thank you. On the 18th you informed us of Intec’s failure to respond to your complaint, less than 1 business week after your complaint to them. We need to give them time to investigate and respond appropriately.
Your matter was diarised for today, as per our 48 hours’ turnaround time. It is with regret that your complaint was lodged before the advisor could make contact with you. Please refer to the automated response forwarded on the 18th October 2017 informing you of the 48 hours.
Your claim unfortunately falls outside the ambit of your Policy and we will provide you with the way forward after receipt of further documents.
Kindly contact us on *** or email: *** for further queries.
Regards,
Luleka Ngodwane
Supervisor – Legal Claims
Thank you for raising your concerns with us today.
Kindly note that you were advised to lodge a complaint against Intec on 3rd and 5th October. It was stated on the 5th that the matter is not a legal dispute and a complaint must be lodged to afford Intec the opportunity to rectify your concerns. You followed our advice on the 11th, for which we thank you. On the 18th you informed us of Intec’s failure to respond to your complaint, less than 1 business week after your complaint to them. We need to give them time to investigate and respond appropriately.
Your matter was diarised for today, as per our 48 hours’ turnaround time. It is with regret that your complaint was lodged before the advisor could make contact with you. Please refer to the automated response forwarded on the 18th October 2017 informing you of the 48 hours.
Your claim unfortunately falls outside the ambit of your Policy and we will provide you with the way forward after receipt of further documents.
Kindly contact us on *** or email: *** for further queries.
Regards,
Luleka Ngodwane
Supervisor – Legal Claims