DM
Dorothy M
1 reviews | Active since Jul 2021
28 Sept 2021, 09:51
Clientele legal -not for the people
I logged a claim with Clientell legal , I’ve been told that my case does not have prospects therefore they can not represent me . With no attempt on defending their client and why would I take the cover if I cannot be represented . I’ve been contributing for more than 6 years, all my money gone to waste . They are just useless and reaping us off . I am cancelling my contract with them Wouldn’t recommend it to anyone
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Replies (2)
Clientele Legal's replyOfficial
28 Sept 2021, 10:46Dear Dorothy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply28 Sept 2021, 10:46
Official
Dear Dorothy M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
29 Sept 2021, 11:48“Dear Dorothy M,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We confirm having discussed that the matter falls outside the ambit of the cover as per the letter we sent to you.
We confirm that we have advised you on the options that are available to you in case you are not happy with the repudiation of your matter
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal
Clientele Legal's reply29 Sept 2021, 11:48
Official
“Dear Dorothy M,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We confirm having discussed that the matter falls outside the ambit of the cover as per the letter we sent to you.
We confirm that we have advised you on the options that are available to you in case you are not happy with the repudiation of your matter
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal