LR
Lehlohonolo R
1 reviews | Active since Apr 2011
15 Feb 2021, 16:32
Clientele Legal not accessible when you lodge a lega claim, horrible service
I have tried several times about 2 weeks to lodge a claim with Clientele Legal. I have even filled in online forms for them to call me back. They havent to date. One of their agents called me today 15-02-2021. I aksed her to put me through to the legal claims because my attempts to reach them were unsuccessful. SHe said she cant. She can only send an email. I asked her to cc me on the email. I still havent received the email. Clientele legal only takes clients premium but when it time to lodge a claim they not accessible. I have been their client since 2018. Havent lodged a claim since. They been taking my money all along when they supposed to help they nowhere to be found.
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Replies (2)
Clientele Legal's replyOfficial
15 Feb 2021, 16:52Dear Lehlohonolo
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply15 Feb 2021, 16:52
Official
Dear Lehlohonolo
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
16 Feb 2021, 12:23“Dear Lehlohonolo,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding our turnaround times and apologize for any inconvenience caused. In order to avoid any future delays, we confirm we have provided you with our direct contact details including our telephonic number, email address, and WhatsApp details.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager”
Clientele Legal's reply16 Feb 2021, 12:23
Official
“Dear Lehlohonolo,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding our turnaround times and apologize for any inconvenience caused. In order to avoid any future delays, we confirm we have provided you with our direct contact details including our telephonic number, email address, and WhatsApp details.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager”