CLIENTELE LEGAL NO ASSISTANCE

Item: Clientele Legal
Rating: 1
Author: Abram E

I have been with Clientele Legal for almost two years and now that I need help with a Legal matter I am being ignored.

About two to three weeks ago I have emailed Clientele Legal for assistance and asked for assistance urgently. Instead of calling or assisting I will get emails stating that they will respond with in 48 hours and received one call that a lawyer will call me which never happened.

To make a long story short, It seems that this policy is totally useless and I could or can use the monthly fee I pay to see a proper lawyer. I have send numerous emails for assistance with no luck.

What to do know. I have even send a email asking to cancell my policy, no response at all from Clientele Legal why? Is this just another way to make money every month from your clients by offering useless assistance.

Helpful (0)

Replies (3)

Clientele Legal's replyOfficial

25 Sept 2020, 10:23

Dear Abram E

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni
Clientele Legal

Clientele Legal's reply25 Sept 2020, 10:23

Official

Dear Abram E

Clientele Legal's replyOfficial

29 Sept 2020, 15:21

“Dear Abram E

Thank you for allowing us the opportunity to speak to you and addressing your complaint.

We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.

We confirm that as discussed, that you will forward us the document that you received. Upon receipt of the documents, we will assess the matter and advise you accordingly

At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any queries in the future.

Yours sincerely,

Cyril Mbatha
Complaints Case Manager
Clientele Legal

Clientele Legal's reply29 Sept 2020, 15:21

Official

“Dear Abram E

Thank you for allowing us the opportunity to speak to you and addressing your complaint.

We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.

We confirm that as discussed, that you will forward us the document that you received. Upon receipt of the documents, we will assess the matter and advise you accordingly

Abram E's updateReviewer Update

22 Oct 2020, 10:34

I was called once and asked to submit documents which I did more than once via email. Again I have been begging for assistance andI am hetting nowhere

Abram E's update22 Oct 2020, 10:34

Reviewer Update

I was called once and asked to submit documents which I did more than once via email. Again I have been begging for assistance andI am hetting nowhere