1 reviews | Active since Jul 2016
Clientele Legal never helps when you're in need
I opened up a policy with Clientele Legal in 2016, I needed assistance with a matter regarding a company trying to exploit me. The Clientele "lawyers" refused to help me because the matter was prior the policy, they didn't even want to represent me in an email at least, I got better help going to pro bono REAL LAWYERS! Then they raise up their premiums without notifying anyone. I then tried to cancel my policy and was told a "lawyer" will contact me, a week and a half later I had to CALL THEM BACK and request my policy to be cancelled yet again! I was transferred to 5different people FOR WHAT??? I don't know, but eventually somebody cancelled it. I am very dissatisfied with their service! I didn't receive the help I wanted when I wanted it but kept paying them. The TV ad is really all lies!!! All they care about is their premium! Useless company!!!
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for bringing this matter to our attention and for allowing us the opportunity to address this with you today.
During a previous discussion, we confirm having informed you about your matter not being covered for legal expenses, as it arose prior to your policy commencing.
We further confirm that an annual increase of your premiums was disclosed at the time of sale and you also received an SMS notifying you of the premium increase before it took place. We have nevertheless cancelled your legal policy as per your request.
Please contact us on *** or email us at *** should you need anything further.
Best regards
Wisdom Chauke
Senior Legal Advisor (2IC)
Clientèle Legal
Thank you for bringing this matter to our attention and for allowing us the opportunity to address this with you today.
During a previous discussion, we confirm having informed you about your matter not being covered for legal expenses, as it arose prior to your policy commencing.
We further confirm that an annual increase of your premiums was disclosed at the time of sale and you also received an SMS notifying you of the premium increase before it took place. We have nevertheless cancelled your legal policy as per your request.
Please contact us on *** or email us at *** should you need anything further.
Best regards
Wisdom Chauke
Senior Legal Advisor (2IC)
Clientèle Legal