Clientèle Legal is useless and a waste of money

Item: Clientele Legal
Rating: 1
Author: Mark V

Clientèle you are absolutely useless. What is the use of paying for a lawyer to resolve your issues, but when you approach them they take days or months to reply and then just to tell you that YOU must do this and that via an email, not even a call. So impersonal!!! I have an issue with the vehicle I bought from Autopedigree for about a year now. I followed all paths and steps, inclusive of escalating to the ombudsman. This was in June and its now August. I phone them everyday and follow up with mails. Phones just rings and no reply on my mails. I escalated it to Clientèle and they send me this email:

Good day

The above matter refers. Kindly note that for urgent response you need to contact MIOSA telephonically. Clientèle Legal Customer Service

***? I still did not even get a reply for my other issues I have escalated to them. Not even going to worry to follow up as I am sure I'm just going to get a another email to tell me to do their job, this after I have done everything I should just for them to tell me to do it again. This is my experience EVERY TIME I liaise with Clientèle. Think it is time to contact news agencies and get some people together and get this broadcasted and investigated. I am cancelling my policy today.

Helpful (0)

Replies (3)

Clientele Legal's replyOfficial

12 Aug 2020, 09:41

Dear Mark V,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni
Clientele Legal

Clientele Legal's reply12 Aug 2020, 09:41

Official

Clientele Legal's replyOfficial

12 Aug 2020, 15:46

“Dear Mark V,

We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint today.

We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services.

We confirm that we have discussed and provided you with feedback on your matter as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience, as we are committed to assisting you with you matter(s) further, within the terms and conditions of your legal policy.

We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.

Please contact us directly should you have any queries in future.

Yours sincerely,

Bernardus Van der Merwe

Complaints Case Manager
Clientele Legal”

Clientele Legal's reply12 Aug 2020, 15:46

Official

“Dear Mark V,

We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint today.

We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services.

Please contact us directly should you have any queries in future.

Yours sincerely,

Bernardus Van der Merwe

Complaints Case Manager
Clientele Legal”

Mark V's updateReviewer Update

12 Aug 2020, 19:33

Thanks Bernardus for the swift response. I have forwarded the relevant documentation and sincerely hope that it will be resolved.
Many thanks.

Mark V's update12 Aug 2020, 19:33

Reviewer Update

Thanks Bernardus for the swift response. I have forwarded the relevant documentation and sincerely hope that it will be resolved.
Many thanks.