IM
Innocent M

1 reviews | Active since Oct 2017

09 Nov 2017, 06:33

clientele legal is useless

I took out a policy with them in 2015. I wrote them an email trying to make a claim on Monday but till today no feedback. People are being deceived here, there is no legal help available 24/7 it's just a tactic to lure customers. I have an emergency issue here and clientele is nowhere to be found. Who ever is thinking to join them must think again. Please respond to my email. I wrote an email four days back.

0
Replies (2)
Clientele Legal
Clientele Legal's reply09 Nov 2017, 09:01
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply09 Nov 2017, 15:42
Official

Thank you for bringing your concerns to our attention.

We acknowledged receipt of your new claim received on 6th November.

As per our discussion of today, we gave the necessary legal advice and the matter has been resolved. We have further referred you to the appropriate forum for speedy resolution of your matter.

Kindly note that our acknowledgement email of the 6th, as well as the email forwarded to you today was not delivered and we will be in contact with you once again to confirm the relevant details.

Should you still wish to discuss any concerns further, kindly contact us on *** or email us on *** should this option be more convenient.

Chanel Oliphant
Supervisor
Clientèle Legal