LB
Lawrence B
1 reviews | Active since Jan 2019
05 Oct 2023, 12:52
Clientele legal is unprofessional
Clientele legal
If you looking for legal assistance don’t even think of clientele legal. You don’t get service for your money that you pay. Don’t waste your money for telephone advise that you can just google and tackle it yourself.
The worst experience is to receive a cancellation letter same people that you don’t have policy with them still go in your account to debit and when you call for refund no assistance. You can’t take money in my account when don’t have benefits.
Bad service and bad company
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
05 Oct 2023, 15:38Dear Lawrence B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply05 Oct 2023, 15:38
Official
Dear Lawrence B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
06 Oct 2023, 09:01Dear Lawrence B,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
Clientele Legal
Clientele Legal's reply06 Oct 2023, 09:01
Official
Dear Lawrence B,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
Please note that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
Clientele Legal
Clientele Legal's replyOfficial
06 Oct 2023, 12:30Dear Lawrence B,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
Clientele Legal's reply06 Oct 2023, 12:30
Official
Dear Lawrence B,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal