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fuzile M
1 reviews | Active since Mar 2015
17 Jan 2022, 11:38
Clientele Legal Is The Worst
We have an ongoing issue with an individual who sold us a house and we are not getting any assistance from Clientele Legal, no contact from them even after we were told to communicate with them via whatsapp but still nothing. What a disappointment and it's too late to cancel our subscription with them and look for someone else who would be able to assist us.
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Replies (2)
Clientele Legal's replyOfficial
17 Jan 2022, 13:45Dear Fuzile M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply17 Jan 2022, 13:45
Official
Dear Fuzile M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
19 Jan 2022, 12:33“Dear Fuzile M,
We thank you for escalating your complaint to us.
We confirm that we have attempted to make telephonic contact with you unfortunately our attempts were unsuccessful and we have therefore not had the opportunity to address your concerns with you.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance, within the ambit of your policy cover, to ensure that your interests are protected.
In an attempt to progress your matter and discuss your concerns, we have provided you with an email which contains our contact information. We kindly request that you make further contact with us and provide your updated contact information so we may discuss the matter as well as your concerns and proceed to provide assistance within the ambit of your legal policy.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Regards,
K. Dehal
Complaints Case Manager”
Clientele Legal's reply19 Jan 2022, 12:33
Official
“Dear Fuzile M,
We thank you for escalating your complaint to us.
We confirm that we have attempted to make telephonic contact with you unfortunately our attempts were unsuccessful and we have therefore not had the opportunity to address your concerns with you.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance, within the ambit of your policy cover, to ensure that your interests are protected.
In an attempt to progress your matter and discuss your concerns, we have provided you with an email which contains our contact information. We kindly request that you make further contact with us and provide your updated contact information so we may discuss the matter as well as your concerns and proceed to provide assistance within the ambit of your legal policy.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Regards,
K. Dehal
Complaints Case Manager”