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Hensley A

1 reviews | Active since Nov 2020

22 Nov 2020, 19:37

CLIENTELE LEGAL is Terrible

I took out this policy covering myself and extended family in case of any legal emergency that would come up.I took out policy mid May and then low and behold my daughter got unfairly dissmised end of May.We then dealt with the sitaution by ourselves not involving Clientele at all in regards to this matter.CCMA then issued a judgement in favour of my daughter and she was suppose to be paid out by the company at the end of August.Then th company disputed and CCMA then decided to issue a recision of the judgement and it was then scheduled for Aritration.I then contacted Clientele legal as I have a policy with them that is up to date.Then my daughter goes to the offices in Rivonia just to be told by a lawyer on line they are unable to reperesent her as it was during probation period that incident occured.I have been phoning and sending mails with no assistance.I have even contacted the customer service and cancelled this policy and requesting a refund of all my money I have been paying over the few months and was told they cant gaurantee a refund and that my account will be debited again come end of November and there is nothing I can do.This has been the worst experience I have ever encountered from a service provider who over promises and completely under delivers.If you are thinking of taking out a policy I emplore you to think twice to join these guys.Go and read up on the reviews and make an informed decision in regards to your choice.Clientele Legal IS ONE OF THE WORST and for me to even give them 1 star is too much as it does not allow me to give a NO star rating.

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Replies (2)
Clientele Legal
Clientele Legal's reply23 Nov 2020, 09:27
Official
Dear Hensley A,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
 
Judith Mboweni
Clientele Legal
      
Clientele Legal
Clientele Legal's reply25 Nov 2020, 10:37
Official
“Dear Hensley A, 
 
We thank you for escalating your concerns to us and allowing us the opportunity to talk to you. 
 
We do understand your frustration, however it is unfortunate that the claim you reported fell within the exclusions of the Legal Policy and thus we were unable to provide your daughter with legal representation in her matter. 
 
We however strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times and thus we still provided your daughter with limited assistance. 
 
Please contact us directly should you have any queries in future. 
 
Yours sincerely, 
 
C. Fick 
Complaints Case Manager
Clientele Legal”