Clientele Legal Is PATHETIC as proven by themselves a second time around!

I have been a policy holder of clientele legal since 01/05/2009. When I made my first claim in the latter stages of 2014, I was subjected to such pathetic service that I cancelled my policy. I proceeded to write an accurate account of my experience on hello peter; after which I was contacted by them. I re-instated my policy after being assured that my claim will be dealt with to my satisfaction. This was achieved. I HAD TO CANCEL MY POLICY TO GET THE DECENT SERVICE WHICH I PAY FOR. Fast forward to 2018, 4 years later. I lodged a claim on the 4th of May on behalf of my wife who is a dependent on my policy. After we got the date of the 5th of June for her Arbitration, we proceeded to notify Clientele as requested by them. On the 21st of May they proceeded to inform my wife that she will not be represented because it is their opinion that there is no reasonable prospects of success in her case. I called back the very same day to lay a complaint, where upon I was told that they will have a labor expert assess her case. MY CLAIM WAS REJECTED AND I HAD TO LAY A COMPLAINT FIRST BEFORE A LABOR EXPERT WAS CONSULTED. WHY WAS THIS NOT DONE INITIALLY? As her case date was drawing closer and with still no feedback from Clientele, we consulted a private attorney on the 27th of May. He was of the opinion that my wife had a strong case and therefore reasonable prospects of success; i duly relayed this info to Clientele. On the 29th of May we were notified by clientele that they will now represent us as it is the labor experts opinion that we have a case and the attorneys appointed to represent us details will be forwarded. Those details were forwarded 3 days later on the 1st of June. After I called numerous times in between. We only consulted with the appointed attorney on the 4th of June at 3pm. Keep in mind that the arbitration is the very next day. Even the attorney said that the notice was very short. After my wife settled, I requested Clientele to reimburse me my consultation fee with the private attorney because it was their inefficiency that led to it. They refused, said I was unreasonable, yet it was their poor service (unreasonable) that caused us unnecessary stress. I cancelled my policy again! Beware of Clientele Legal!