JR
Joyce R

1 reviews | Active since Jun 2015

15 Feb 2017, 10:54

Clientele Legal is pathetic!

<p>I have been with clientele legal for over 5 years, paying my insurance. Now, for the first time i ask them to handle my case, they have failed. I have provided the necessary, I am not getting any feedback from them. The only thing that they do is sending not so convincing emails copying me on those emails. The perfect and excellent service they are raving about on TV is all a lie!</p> <p>The service is appaling!</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply15 Feb 2017, 11:50
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply16 Feb 2017, 12:02
Official

Thank you for bringing this matter to our attention.

We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with this matter within the terms and conditions of your Legal Policy. We have advised you about the way forward and shall keep you abreast of all further developments made.

At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.

Zanele Zungu

Legal Advisor 2IC

Clientele Legal