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Martin M
1 reviews | Active since Apr 2020
17 Feb 2023, 13:20
Clientele legal is nonsense
They don’t respond to clients, I sent an email a month ago and still no response I am now trying to cancel my policy and the lady I spoke to dropped the call cause she doesn’t want me to cancel. Their WhatsApp services is utterly nonsense, I keep trying to chat to someone but you wait for over an hour and when that person becomes available they don’t respond.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
20 Feb 2023, 15:57Dear Martin M
We confirm receipt of the concerns raised and apologise for the inconvenience caused.
Your query has been escalated to the relevant department for investigation
Yours sincerely,
We confirm receipt of the concerns raised and apologise for the inconvenience caused.
Your query has been escalated to the relevant department for investigation
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply20 Feb 2023, 15:57
Official
Dear Martin M
We confirm receipt of the concerns raised and apologise for the inconvenience caused.
Your query has been escalated to the relevant department for investigation
Yours sincerely,
We confirm receipt of the concerns raised and apologise for the inconvenience caused.
Your query has been escalated to the relevant department for investigation
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
21 Feb 2023, 15:33Dear Martin M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
To assist you further regarding your complaint, we will contact you again.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply21 Feb 2023, 15:33
Official
Dear Martin M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused.
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
To assist you further regarding your complaint, we will contact you again.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
22 Feb 2023, 14:21Dear Martin M,
We confirm that we contacted you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephone discussion, we confirm that the policy has been canceled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply22 Feb 2023, 14:21
Official
Dear Martin M,
We confirm that we contacted you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephone discussion, we confirm that the policy has been canceled as requested.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal