MP
Mokgadi P
1 reviews | Active since Apr 2016
05 Apr 2022, 08:32
Clientele Legal is good for Nothing!!
I have been waiting on Clientele Legal to give me a call back after I have submitted the required documents. This is not my first case where they failed me at admin and logistics level. To be honest, Clientele Legal is worst. We just dont have a better choice , but If i can find a good competitor, I will cancel my premiums with immediate effect.
I need a lawyer to assist me on property lease case and it has been dragging now, clearly Clientele doesnt care.
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Replies (2)
Clientele Legal's replyOfficial
05 Apr 2022, 12:33Dear Mokgadi P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman Clientele Legal
Clientele Legal's reply05 Apr 2022, 12:33
Official
Dear Mokgadi P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman Clientele Legal
Clientele Legal's replyOfficial
08 Apr 2022, 15:34“Dear Mokgadi P, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and feedback process and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending further within the ambit of the legal policy and will provide you with feedback in due course. Should you wish to discuss your matter further, please contact us directly.
Regards, C. Fick Complaints Case Manager”
Regards, C. Fick Complaints Case Manager”
Clientele Legal's reply08 Apr 2022, 15:34
Official
“Dear Mokgadi P, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and feedback process and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending further within the ambit of the legal policy and will provide you with feedback in due course. Should you wish to discuss your matter further, please contact us directly.
Regards, C. Fick Complaints Case Manager”
Regards, C. Fick Complaints Case Manager”