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RoMy R
1 reviews | Active since Aug 2019
15 Aug 2019, 07:10
Clientele legal is a waste of time and money
absolutely terrible service, you have to spend tons of airtime just trying to get ahold of them when you ask for their place of business and type in in google maps nothing shows but their head office in Johannesburg ive had the policy for 3 years and now that i actually need it i cant get any service besides that done telephonically and thats unreliable on so many levels absolutely ridiculous waste of my time and money and seems to me like a big ****, im not saying it is but i dont see how i benefited out of this whatsoever, 3 years ive had this thing and i get pathetic service shut it down and stop the ads because you people are toying with our lives here
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Replies (2)
Clientele Legal's replyOfficial
15 Aug 2019, 10:23Dear RoMy R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply15 Aug 2019, 10:23
Official
Dear RoMy R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Aug 2019, 13:37Dear RoMy R,
Thank you for allowing us with an opportunity to address your concerns with you today.
We do understand your frustration and would like to assure you of our undertaking and commitment to assist you further with your matter within the ambit of your legal policy. Please note that our offices have a 48 hour turnaround time and your request for legal assistance was submitted yesterday. As much as we promote and extend superior legal services, the 48 hour response time allows an opportunity to adequately respond to all requests for legal assistance. We encourage you to consult your legal policy for further clarity on turnaround times. We confirm that we have sent details where you can email your documents for assessment in order for us to provide further guidance on your matter.
At Clientele Legal, we are committed to ensuring a positive experience and would like to apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Andrea Barendse
Complaints Case Manager
Complaints Case Manager
Clientele Legal's reply15 Aug 2019, 13:37
Official
Dear RoMy R,
Thank you for allowing us with an opportunity to address your concerns with you today.
We do understand your frustration and would like to assure you of our undertaking and commitment to assist you further with your matter within the ambit of your legal policy. Please note that our offices have a 48 hour turnaround time and your request for legal assistance was submitted yesterday. As much as we promote and extend superior legal services, the 48 hour response time allows an opportunity to adequately respond to all requests for legal assistance. We encourage you to consult your legal policy for further clarity on turnaround times. We confirm that we have sent details where you can email your documents for assessment in order for us to provide further guidance on your matter.
At Clientele Legal, we are committed to ensuring a positive experience and would like to apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Andrea Barendse
Complaints Case Manager
Complaints Case Manager