NS
Nghwazi S
1 reviews | Active since Sept 2018
03 Dec 2019, 15:02
Clientele legal is a ****
I have never missed any payment with clientele for almost a year now. Now that I have a claim I am told they are unable to assist when my mother claimed(shes under my policy) because the policy is not in her names and a whole bunch of nonsense. Funny how none of this was a problem when I was paying only is when I need to claim. I should have read all the complaints people have been posting about before even joining.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
03 Dec 2019, 15:40Dear Nghwazi S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply03 Dec 2019, 15:40
Official
Dear Nghwazi S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
10 Dec 2019, 10:25“Dear Nghwazi S,
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you today.
We note that the claim reported for your extended member, falls outside the ambit of your Legal Policy. However, as per our discussion, we are able to provide you and the your extended member with limited assistance in the form of advice.
We do understand your frustration and to ensure you of our commitment to the matter, we undertake to contact and fully advise the extended member, upon the receipt of your go ahead.
At Clientele Legal, we are committed to ensuring a positive customer experience and we apologise for any inconvenience caused.
Yours sincerely,
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal"
Complaints Case Manager
Clientèle Legal"
Clientele Legal's reply10 Dec 2019, 10:25
Official
“Dear Nghwazi S,
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you today.
We note that the claim reported for your extended member, falls outside the ambit of your Legal Policy. However, as per our discussion, we are able to provide you and the your extended member with limited assistance in the form of advice.
We do understand your frustration and to ensure you of our commitment to the matter, we undertake to contact and fully advise the extended member, upon the receipt of your go ahead.
At Clientele Legal, we are committed to ensuring a positive customer experience and we apologise for any inconvenience caused.
Yours sincerely,
Omphile Mopeloa
Complaints Case Manager
Clientèle Legal"
Complaints Case Manager
Clientèle Legal"