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1 reviews | Active since Sept 2016

02 Mar 2020, 18:08

Clientele Legal is a ****

I am very disappointed with Clientele Legal, if I could submit this review with zero star, I would. They make you believe that they will be there for you, and after paying premiums to them for more than 3 years now, when I need them they are silent, but still deduct their premiums every month.

I bought a car that I found out days later that it had been in an accident. I called Clientele Legal, and after making me do an expensive assessment in order to sue the seller, they only sent a letter to the seller, told me to wait 10 days. 2 months later still nothing from Clientele despite me sending them follow up emails. They told me to be patient because 'the law is slow', but it seems to me it is Clientele who does not care.

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Replies (2)
Clientele Legal
Clientele Legal's reply03 Mar 2020, 11:03
Official
Dear Mlungisi M,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni
Clientele Legal
Clientele Legal
Clientele Legal's reply04 Mar 2020, 10:53
Official
Dear Mlungisi M, 
 
We thank you for escalating your concerns to us and addressing the complaint with you.
 
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
 
We confirm that we have discussed and explained the process that has to be undertaken internally in order to assess your matter and assist you further in terms of the legal policy. We shall revert and update you once that process has been completed.
 
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter further, please contact us on *** or email us at ***.

Yours sincerely,
 
Cyril Mbatha
Complaints Case Manager
Clientele Legal