Clientele Legal is a pointless service and waste of money!

<p>To whom it may concern,</p> <p>I have been a clientele legal client for over 5 years. I have introduced my friends and family to Clientele Legal and they have taken legal policies in accordance.</p> <p>I have minimal usage out of this policy over the last 5 years, but when I did try to make use of the policy I had extremely poor assistance and guidance.</p> <p>I followed procedures by logging a legal policy then a waited the 24-48 hour response, of which I very seldom received, in 90% of the legal queries I had to call in for feedback and assistance.</p> <p>I always found the feedback and action time frame to be slow and painfully. With minimum input from clientele legal in most cases, I needed to follow up and request action, instead of Clientele Legal taking action.</p> <p>My most recent case has been pending with minimal assistance and feedback since July 2016, of which I call in and never receive feedback. On numerous times I requested feedback from the supervisor or manager. To date I never received feedback.</p> <p>I was then told to receive assistance I need to upgrade my policy, of which I was willing to do in order to receive assistance. This came at a premium, close to 6 times more expensive than previous policy.</p> <p>Over the last two months I have called in with a low feedback and assistance ratio. 75:25.</p> <p>Majority of the time I receive a regular feedback stating unfortunately Clientele Legal will not be able to assist I will need to appoint a private attorney to do so. This seems to be a programmed response, as if I was telephonically conversing to a computer.</p> <p>The nail in the coffin was today when I request a lease agreement and was informed that I could not be assisted.</p> <p>I requested a call from the supervisor of which I did not receive feedback. I am not surprise, as this seems to be the operation norm of Clientele Legal.</p> <p>I am deeply disappointed in the way Clientele Legal contacts business. There processors and procedures make a cases difficult and challenging. They do not have the clients best interest at heart. And quite frankly they do not care.</p>