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bbmotshegoa B

1 reviews | Active since Sept 2016

03 Apr 2017, 09:04

Clientele Legal is a money making scheme

<p>Clientele legal is very dishonest and has bad service.</p> <p>I have been a policy holder since 2011 and throughout my subscription years I have always had to beg for assistance. Clientele is always quick to dismiss a matter claiming that the matter occurred before the policy could be effective. That was the response I received before I could be assisted on my first ever case with them. On the same matter I represented myself at the CCMA for their lawyer did not show up on the day of the arbitration.</p> <p>I stuck with clientele since I thought it is better the devil you know. Unfortunately I had another legal matter referred to them. Their lawyer walked out on a hearing and I was fired. Since I got fired due to lack of legal representation, I missed two premiums which I later paid. Furthermore I have dept which cannot be covered by insurance since I was fired. Clientele refuses to assist me to get my former employer to rephrase the reasons for ending my contract so that my name could be cleared. The reasons I have been given by clientele was firstly that I missed out on the premiums for two month. When I highlighted that the premiums have been paid Clientele insists that I am not covered however my money was accepted. The reason I missed on the premium was that I was unemployed because of their lawyer who failed to represent me because he was *******ed by my former employer who even went to the extreme of bribing CCMA officials (I have proof).</p> <p>I would not advice fellow South Africans to ever consider clientele for legal cover. I have referred this matter to them on 2016 and still battle for assistance meanwhile I have interest added to the said debt whilst clientele is busy finding ways to dismiss my claim. The same claim is said to have been under assessment for the past four months is now said not to be covered. There is a lot of unprofessionalism in that company and serious inconsistencies.</p>

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Replies (2)
Clientele Legal
Clientele Legal's reply03 Apr 2017, 09:37
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Clientele Legal

Clientele Legal
Clientele Legal's reply04 Apr 2017, 12:18
Official

Thank you for speaking to us about your matter.

We do understand your frustration but would like to assure you of our undertaking and commitment to assist you with your matter within the terms and conditions of your Legal Policy. We confirm that we have advised you on the merits of your matter as well as the limited legal options available.

Please do not hesitate to contact us on *** or email us at *** should you need anything further.

Kind regards,

Cyril Mbatha
Clientèle Legal