GB
George B

1 reviews | Active since Sept 2017

06 Aug 2024, 18:29

Clientele Legal *******ion scheme

According to our records your Classic Legal Plan - *** has the following valuable benefits:

My word how on earth can *******ion be committed by a so call a big company registered. I took out a legal policy promise a cell phone. Lerato called me I took out the policy and then so called Cell phone company will phone me to get my details for a cell phone. Then top of a Cherrie by a Black own company...of course... You have a day to decide if you want to take or cancel the policy. After no call from the so call cell phone company I cancel my policy in the day you get to decide if you want the policy or not. I sent an email just to receive another email asking me if I am sure there after I reply yes because I was mislead by a hokes to get a cell phone for taking out the policy. Now here is what happened off course with our black owned companies they still debited my bank account and sent me an email I can ask for a refund. Send an email to refund me and till today 14 days later no email back no phone call and no refund. But the debit order is still active on Clientele Legal company. Wow must they get away with *******ion.

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Replies (2)
Clientele Legal
Clientele Legal's reply07 Aug 2024, 12:41
Official
Dear George D,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Clientele Legal 
Clientele Legal
Clientele Legal's reply16 Sept 2024, 12:56
Official
Dear George D, Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. RegardsMarket Conduct