YM
YOGESH M
1 reviews | Active since Oct 2010
12 Aug 2019, 16:20
Clientele Legal = *********** Advisers, pathetic service
Clientele Legal are a *******. As per my policy, I will have access to professional Lawyers and Advisers. The correspondence from the Legal Adviser was unprofessionally written. The adviser assigned to my case sent out an e-mail riddled with spelling and grammatical errors you would expect from a junior primary student.
I was shocked and embarrassed when I read the e-mail which also included false information although I had submitted all the details regarding my case.
I keep requesting a Lawyer to be assigned to my case and the same Adviser replies without his name on every e-mail. I know it is him because he spells 'Please' as 'Plaese.'
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
13 Aug 2019, 09:19Dear Yogesh M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply13 Aug 2019, 09:19
Official
Dear Yogesh M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
15 Aug 2019, 13:41“Dear YOGESH M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy. We confirm that we have provided you with a way forward regarding your matter and we shall revert in due course with feedback.
At Clientele Legal, we are committed to ensuring a positive experience and would like to apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards
Bernardus Van Der Merwe
Complaints Case Manager”
Clientele Legal's reply15 Aug 2019, 13:41
Official
“Dear YOGESH M,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy. We confirm that we have provided you with a way forward regarding your matter and we shall revert in due course with feedback.
At Clientele Legal, we are committed to ensuring a positive experience and would like to apologise for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards
Bernardus Van Der Merwe
Complaints Case Manager”
YM
YOGESH M's updateReviewer Update
28 Aug 2019, 15:15The Clientele Legal Complaints Department did contact me after my post on Hello Peter. The consultant from the Complaints Department informed me that my claim was under R 20 000 and that I will have to take the matter to the Small Claims Court and there will be nothing further that Clientele Legal can do.
So after 6 months of 'professional' legal advice from Clientele and after me posting a complaint on Hello Peter did it dawn on them that this matter falls under the Smalls Claim Court.
The Consultant also apologized for the unprofessional manner in which this matter was handled.
While I was communicating with the Consultant from the Complaints Department the Legal Adviser contacted me and he was unaware of this being a Small Claims matter and was still pursuing the matter...So I decided let me just go with this and see how far it goes.
And guess what...the Legal Adviser managed to get the Third Party to pay out and I received the payment this afternoon.
I do not recommend Clientele Legal to any person requiring legal assistance.
So after 6 months of 'professional' legal advice from Clientele and after me posting a complaint on Hello Peter did it dawn on them that this matter falls under the Smalls Claim Court.
The Consultant also apologized for the unprofessional manner in which this matter was handled.
While I was communicating with the Consultant from the Complaints Department the Legal Adviser contacted me and he was unaware of this being a Small Claims matter and was still pursuing the matter...So I decided let me just go with this and see how far it goes.
And guess what...the Legal Adviser managed to get the Third Party to pay out and I received the payment this afternoon.
I do not recommend Clientele Legal to any person requiring legal assistance.
YM
YOGESH M's update28 Aug 2019, 15:15
Reviewer Update
The Clientele Legal Complaints Department did contact me after my post on Hello Peter. The consultant from the Complaints Department informed me that my claim was under R 20 000 and that I will have to take the matter to the Small Claims Court and there will be nothing further that Clientele Legal can do.
So after 6 months of 'professional' legal advice from Clientele and after me posting a complaint on Hello Peter did it dawn on them that this matter falls under the Smalls Claim Court.
The Consultant also apologized for the unprofessional manner in which this matter was handled.
While I was communicating with the Consultant from the Complaints Department the Legal Adviser contacted me and he was unaware of this being a Small Claims matter and was still pursuing the matter...So I decided let me just go with this and see how far it goes.
And guess what...the Legal Adviser managed to get the Third Party to pay out and I received the payment this afternoon.
I do not recommend Clientele Legal to any person requiring legal assistance.
So after 6 months of 'professional' legal advice from Clientele and after me posting a complaint on Hello Peter did it dawn on them that this matter falls under the Smalls Claim Court.
The Consultant also apologized for the unprofessional manner in which this matter was handled.
While I was communicating with the Consultant from the Complaints Department the Legal Adviser contacted me and he was unaware of this being a Small Claims matter and was still pursuing the matter...So I decided let me just go with this and see how far it goes.
And guess what...the Legal Adviser managed to get the Third Party to pay out and I received the payment this afternoon.
I do not recommend Clientele Legal to any person requiring legal assistance.