DH
David H
1 reviews | Active since Apr 2012
07 Jan 2019, 13:07
Clientele Legal - Impossible to claim
For the past 4 months, I have been trying to receive feedback in connection with my claim ********** 66. The only response I've been receiving so far "Please note that i have escalated your request to the Legal Department for urgent assistance." This is simply unacceptable, Clientele Legal is simply ignoring my emails.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
07 Jan 2019, 14:12 Dear David H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply07 Jan 2019, 14:12
Official
Dear David H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
08 Jan 2019, 15:29 Dear huscava,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy. We confirm having discussed your matter with you yesterday and provided you with the way forward. We confirm we shall revert to you shortly with feedback. We apologize for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy. We confirm having discussed your matter with you yesterday and provided you with the way forward. We confirm we shall revert to you shortly with feedback. We apologize for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal
Clientele Legal's reply08 Jan 2019, 15:29
Official
Dear huscava,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy. We confirm having discussed your matter with you yesterday and provided you with the way forward. We confirm we shall revert to you shortly with feedback. We apologize for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy. We confirm having discussed your matter with you yesterday and provided you with the way forward. We confirm we shall revert to you shortly with feedback. We apologize for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal
DH
David H's updateReviewer Update
08 Jan 2019, 15:47Huge thank you to Bernardus Van der Merwe for fast response and for sorting the issue out.
DH
David H's update08 Jan 2019, 15:47
Reviewer Update
Huge thank you to Bernardus Van der Merwe for fast response and for sorting the issue out.
Clientele Legal's replyOfficial
10 Jan 2019, 10:20Dear huscava,
Thank you for taking the time to compliment the services you received from our Bernardus van der Merwe.
We are truly glad to hear of your satisfaction with the assistance you received from our staff. It is extremely important to us to know that our clients are assisted in a professional and effective manner.
At Clientele Legal, we are committed to ensuring a positive client experience.
Regards,
Ahtiyya EbrahimSupervisor- Legal Claims “
Thank you for taking the time to compliment the services you received from our Bernardus van der Merwe.
We are truly glad to hear of your satisfaction with the assistance you received from our staff. It is extremely important to us to know that our clients are assisted in a professional and effective manner.
At Clientele Legal, we are committed to ensuring a positive client experience.
Regards,
Ahtiyya EbrahimSupervisor- Legal Claims “
Clientele Legal's reply10 Jan 2019, 10:20
Official
Dear huscava,
Thank you for taking the time to compliment the services you received from our Bernardus van der Merwe.
We are truly glad to hear of your satisfaction with the assistance you received from our staff. It is extremely important to us to know that our clients are assisted in a professional and effective manner.
At Clientele Legal, we are committed to ensuring a positive client experience.
Regards,
Ahtiyya EbrahimSupervisor- Legal Claims “
Thank you for taking the time to compliment the services you received from our Bernardus van der Merwe.
We are truly glad to hear of your satisfaction with the assistance you received from our staff. It is extremely important to us to know that our clients are assisted in a professional and effective manner.
At Clientele Legal, we are committed to ensuring a positive client experience.
Regards,
Ahtiyya EbrahimSupervisor- Legal Claims “