CW
Cathy W
1 reviews | Active since Sept 2026
10 Sept 2026, 21:24
Clientele Legal ignoring e-mails
I tried cancelling a policy within the cooling off period and still monies are being deducted from my account and no one has responded to my emails.
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Replies (2)
Clientele Legal's replyOfficial
10 Sept 2026, 22:00Dear Cathy W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply10 Sept 2026, 22:00
Official
Dear Cathy W,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
14 Sept 2026, 12:40Dear Cathy W, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Extended Family Legal Plan.
At the outset we would like to apologise for the delay in processing your cancellation. We attempted to reach you by phone on your mobile number to discuss this matter directly but were unfortunately unsuccessful.
We have sent you an email detailing what transpired as well as the outcome. We further confirm that the plan has been cancelled as per your request. A premium refund for the money debited in July and August 2026 has been processed and should reflect in your account within the next 24 to 48 business hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Service Support Specialist
Clientele Life
At the outset we would like to apologise for the delay in processing your cancellation. We attempted to reach you by phone on your mobile number to discuss this matter directly but were unfortunately unsuccessful.
We have sent you an email detailing what transpired as well as the outcome. We further confirm that the plan has been cancelled as per your request. A premium refund for the money debited in July and August 2026 has been processed and should reflect in your account within the next 24 to 48 business hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Service Support Specialist
Clientele Life
Clientele Legal's reply14 Sept 2026, 12:40
Official
Dear Cathy W, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Extended Family Legal Plan.
At the outset we would like to apologise for the delay in processing your cancellation. We attempted to reach you by phone on your mobile number to discuss this matter directly but were unfortunately unsuccessful.
We have sent you an email detailing what transpired as well as the outcome. We further confirm that the plan has been cancelled as per your request. A premium refund for the money debited in July and August 2026 has been processed and should reflect in your account within the next 24 to 48 business hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Service Support Specialist
Clientele Life
At the outset we would like to apologise for the delay in processing your cancellation. We attempted to reach you by phone on your mobile number to discuss this matter directly but were unfortunately unsuccessful.
We have sent you an email detailing what transpired as well as the outcome. We further confirm that the plan has been cancelled as per your request. A premium refund for the money debited in July and August 2026 has been processed and should reflect in your account within the next 24 to 48 business hours.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Service Support Specialist
Clientele Life