1 reviews | Active since Aug 2016

28 Sept 2018, 12:31

Clientele Legal Holding Back on their Word

I asked clientele to assist me in a case and they stated that they would and I quote... "... we will offer limited assistance in the form of a Letter of Demand (LOD) to tenant affording 14 days to make up arrears."

To date they have not given me that LOD.

If Clientele Legal hold back on their word what else will they hold back on?

0
Replies (2)
Clientele Legal
Clientele Legal's reply28 Sept 2018, 12:49
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply03 Oct 2018, 14:57
Official

Thank you for bringing this matter to our attention.

Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you.

We regret taking note of your experience and sincerely apologise for the inconvenience caused. We would like to assure you of our commitment to the assistance promised in your matter. The Letter of Demand shall be sent to you by today.

It is extremely important to us to know that our clients are assisted in a professional and effective manner. At Clientele Legal, we are committed to ensuring a positive client experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.

Regard,

Karshan Dehal

Legal Advisor
Clientèle Legal