NB
Nhlanhla B
1 reviews | Active since Apr 2022
28 Apr 2022, 11:56
Clientele legal has been ******** me for 17 months
To my surprise I saw my statement and noticed that there was a deduction of R220 from my account from November 2020 until April 2022. I have never joined this policy and I am covered legally by Scorpion for decades now. I called clientele and they canceled this policy but I may not be reimbursed, I want my money back urgently all of it, if clientele thinks they **** me they can think again. I will report this to the ombudsman and the financial services board if they can't resolve this
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Replies (2)
Clientele Legal's replyOfficial
28 Apr 2022, 14:04Dear Nhlanhla B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
Clientele Legal's reply28 Apr 2022, 14:04
Official
Dear Nhlanhla B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang Makhakhe
Clientele Legal
Clientele Legal's replyOfficial
11 May 2022, 11:00Dear Nhlanhla B
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
We trust you find this in order and should you require further assistance please feel free to contact us.
Kind regards,
Clientele Legal
Clientele Legal's reply11 May 2022, 11:00
Official
Dear Nhlanhla B
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order and should you require further assistance please feel free to contact us.
We trust you find this in order and should you require further assistance please feel free to contact us.
Kind regards,
Clientele Legal