AK
Aschin K

1 reviews | Active since Dec 2025

05 Dec 2025, 01:15

Clientele Legal: Great Promises, Zero Delivery. My Vehicle and Business Are Now at Risk.

⚠️ WARNING: Extreme Poor Service and Failure to Represent - Clientele Legal

Clientele Legal: Great Promises, Zero Delivery. My Vehicle and Business Are Now at Risk.

I urge potential clients to exercise extreme caution before signing up with Clientele Legal. The gulf between their promotional promises and the actual service delivered is vast and dangerous.

This is the second or third time I have experienced their tendency to find reasons not to represent clients in urgent legal matters.

My current situation is critical: I am now facing the imminent loss of my vehicle and, consequently, my entire business. This crisis is the direct result of the negligence of one of their assigned Legal Advisors, Thabang.

Summary of Failure: 1. I tasked Mr. Thabang with finalizing a crucial agreement. 2. He failed to complete this core task, despite receiving all necessary information from me. 3. Due to this unfinalized agreement, my vehicle was repossessed by the bank. 4. Now that the situation is time-sensitive and requires urgent intervention, Mr. Thabang refuses to engage. He does not respond to multiple emails or return calls, leaving me unsupported while my assets are being liquidated.

My experience has proven that being a Clientele Legal client does not mean you are covered; it means you are at risk. It appears some of their legal advisors are merely concerned with collecting a salary, with zero regard for the quality of their service or the severe impact on their clients' lives.

I profoundly regret trusting Clientele Legal. The service I have received is extremely poor and unprofessional.

Aschin Klein

0
Replies (3)
Clientele Legal
Clientele Legal's reply05 Dec 2025, 06:06
Official
 Dear Aschin K,

 We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 
Clientele Legal 
Clientele Legal
Clientele Legal's reply08 Dec 2025, 10:58
Official
Dear ,Aschin K,
 
Thank you for reaching out and sharing your concerns with us. 
 
We greatly appreciate the opportunity to address your complaint and work towards a meaningful resolution.
 
We fully understand the frustration this situation may have caused and want to assure you that our commitment to providing accurate and professional assistance is unwavering.
 
We sincerely apologize for any inconvenience you’ve experienced due to the lack of assistance on your matter. 
 
Your satisfaction is our priority, and we are dedicated to providing you with the support you deserve during this time.
 
Should you wish to discuss this further or have any additional questions, please don’t hesitate to reach out to us. 
 
Kind Regards,
 
Alfred Vuso  
Complaints Case Manager”
AK
Aschin K's update09 Dec 2025, 21:04
Reviewer Update
Dear Alfred,

Thank you for our phone conversation on Monday 8 December 2025 and for taking the time to address my challenges and frustration regarding this complaint / issue

I appreciated your commitment to resolving this critical problem and your acknowledgment of its time-sensitive nature and urgency. However, I must inform you that Thabang has not contacted me or SA Taxi as you promised.

Given your understanding of the severe implications of not resolving this matter quickly, I am deeply disappointed that the agreed-upon follow-through has not occurred. I have been compelled to reach out to SA Taxi again on my own, and I still await feedback.

Furthermore, despite copying Thabang/Clientele Legal on all my correspondence and sending direct emails to Thabang, I have received no acknowledgment of receipt, which suggests an unacceptable lack of engagement on this urgent, time-sensitive issue.

This delay is utterly disappointing and frustrating, prolonged inaction by Clientele Legal continues to pose a significant risk.
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Regards
Aschin Klein