Clientèle Legal - First Class Dodgers when it comes to honoring policies

I received the phone-call, and if anything, it agitated me even more. This matter literally related to a life or death situation. Yet, your 48 hour waiting policy supersedes anything from being raised to any level of urgency. Your operator asked me if I knew the identity of the attackers, which I obviously did not, and could not comprehend that I wanted to force the Body Corporate to carry out repairs on a security system that is broken more often than it is not. So, within that 48 hours, somebody could have been ****ed, and I'd still be waiting for the time to run out to speak to an adviser. Just speak. That would not even address the letter of demand as yet. It is so incredible it borders on being funny in a sick way. Nobody should believe that they could side-step the mandatory 48 hour turnaround time for assistance. Unless you plant a bomb at their corporate head-office, you won't get much reaction. I am appalled by the fact that my premiums ever contributed to your budget. A budget that ensures salaries and overheads are paid, and clients are attended to whenever the 48 hour bell pings loud enough. You clock in, do what you absolutely have to do, and then go home. No repercussions whatsoever. I handled my own matter and wrote my own letter of demand and got an immediate response from the complex. Should I add "amateur-lawyer" to my CV now? I had this issue with Clientèle Legal a year ago with a Telkom matter, and now again with the security matter. After raising a storm, Clientèle did finally get a response from Telkom. Yet, a year later, and here we are again. In a year, nothing changed or improved. You are out of chances, and I will make every attempt to speak out against Clientèle Legal whenever the opportunity presents itself. My policy is deemed cancelled, with cover seizing upon the next payment date, when you will no longer be authorised to deduct money from my account. I assure you, any attempt to collect a premium will create a bigger stir than just a hellopeter posting.