YM
Yolanda M

1 reviews | Active since Oct 2022

10 Oct 2022, 11:38

Clientele Legal

I have never in my life seen such incompetence like Clientele Legal, for as long as I've been with them which is years now they never managed to do anything for me, they beyond useless and when you need them they absent can't give proper advice doesn't even get back to you, you should hound them for services like they doing you a favor. I recently had a situation where I was evicted and almost ended up in the streets waiting for them to assist I had to pay a private lawyer to assist me urgently because clientele couldn't bother. I cancilled them on 31 August 2022 and they had a damn nurve to deduct again end of September telling me I was suppose to give them 31 days notice. I'm so ****ed off because they still manage to ***** from me even after they dissappinted me so badly and I must just sit and take it. I'm livid meaning im still paying them and getting nothing in return !!!

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Replies (2)
Clientele Legal
Clientele Legal's reply10 Oct 2022, 15:38
Official
Dear Yolanda M,

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Lindiwe Mabizela
Clientele Legal 
 
Clientele Legal
Clientele Legal's reply11 Oct 2022, 11:24
Official
Dear Yolanda M,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Kyle Naidoo
Service Support Specialist 
Clientele Life