TM
Thabiso M

1 reviews | Active since Dec 2017

03 Aug 2025, 11:15

Clientele Legal False Advertising

I was contacted by mfana wakwa Radebe offering me the policy, I was very much sceptical about taking the policy. However he assured me that I would be fully covered as per call recording, which I even played several times.

Now that I seek representative, I'm told stories. I was contacted by Nomfundo Kh..... who told me that I cannot be represented as per my labour case, however this is not what I was told when I received the first call upon accepting the policy. I even emailed the recording to Clientele and still have not received any response.

I regret joining Clientele

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Replies (2)
Clientele Legal
Clientele Legal's reply03 Aug 2025, 20:31
Official
Dear Thabiso Molebala, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.

Yours sincerely,
Clientele Legal

Clientele Legal
Clientele Legal's reply05 Aug 2025, 07:52
Official
Dear Thabiso M, 

Thank you for bringing this matter to our attention. 
 
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Beauty Phillips  has provided you with feedback. 
 
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. 
 
The escalation process was sent to your cell number. 
 
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. 
 
Regards, 
Clientele Legal