TM
Tshepo M

1 reviews | Active since May 2011

15 Aug 2018, 05:06

Clientele Legal doesn't help at all. Its a waste of money.

Clientele Legal doesn't help at all. Its a waste of money. You call non stop and never get the person dealing with your case and they never call back. When you send email you all you get is 48 hours auto response and no call back Been communicating from 1 June 2018 and no help to date.

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Replies (2)
Clientele Legal
Clientele Legal's reply15 Aug 2018, 07:48
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Support Specialist

Clientele Legal
Clientele Legal's reply16 Aug 2018, 07:33
Official

We thank you for bringing this matter to our attention and allowing us the opportunity to address your concerns with you today.

We are regretful on the incident and do understand the frustration and inconvenience associated. To ensure you of our commitment to the matter, the outstanding documents needs to be provided to assess and assist within the ambit of the policy.

We have advised you about the way forward and will keep you abreast of feedback once received.

We do apologise for any inconvenience caused. At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email: *** should you have any concerns or queries.

Regards;

Karshan Dehal
Legal Advisor
Clientèle Legal