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1 reviews | Active since Oct 2016

19 Sept 2019, 19:26

CLIENTELE LEGAL DOES NOT MATCH UP TO WHAT IT CLAIMS ON THE TV COMMERCIALS

I AM DISGUSTED WITH THE QUALITY OF SERVICE FROM CLIENTELE LEGAL REGARDING THE ABOVE MATTER. B***

WHAT FAITH SHOULD ONE HAVE OVER CLIENTELE LEGAL IF THEY CANNOT RECOVER R300?

The above matter was first initiated on the 9 July 2019 with me requesting assistance from Clientele Legal. It took a whole 21 days to draft up a Letter of Demand which they say was served on the party concerned, allowing a 14 day response. I was contacted telephonically by Mr Thabo Legwete stating that the concerned party did not respond to the Letter of Demand. He requested telephone numbers to contact the concerned party which I provided. I have not had any feedback from him regarding the outcome of the conversation he had with the concerned party up until yesterday the 18 September 2019 . Thabo Legwete called me stating that the concerned party agreed to pay the money which I refused. The Concerned party blatantly **** about that. Prior to yesterday, I had no feedback from Thabo contacting me to confirm if that was correct or not.

On the 5 September 2019 I received an email from Clientele Legal:

The above matter refers.

Kindly provide us with further instructions and/or information regarding your matter to enable us to assess your claim accurately and provide the necessary assistance.

Herewith our contact details for ease of reference:

On the 18 September 2019, Thabo called me stating that the case is closed on their side as they cannot offer any other assistance.

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Replies (2)
Clientele Legal
Clientele Legal's reply20 Sept 2019, 09:05
Official
Dear Shaman R,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 


Clientele Legal
Clientele Legal's reply23 Sept 2019, 12:58
Official
Dear Mr Ramkasoon,
 
Thank you for bringing this matter to our attention. 
 
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. 
 
We have advised you about the way forward and shall keep you abreast of all further developments made.
 
At Clientele Legal, we are committed to ensuring a positive client experience and look forward to providing further assistance to you. 
 
Please contact us on *** or email us at ***should you need anything further.  
 
Yours sincerely,
 
Shavanee Moonsamy
2IC of the Commercial Legal Department
Clientel Legal