cK
charmaine K
1 reviews | Active since Mar 2013
11 Nov 2021, 10:53
Clientele legal
Not worth the star. After 5 years of loyal customer. They recieved my query the 4 November 21 and have dine nothing to assist us. We now have the police at the door and clientele legal do not care. SO BE AWARE NOT TO GO WITH CLIENTELE LEGAL
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Replies (2)
Clientele Legal's replyOfficial
11 Nov 2021, 11:21Dear Charmaine K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply11 Nov 2021, 11:21
Official
Dear Charmaine K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
15 Nov 2021, 10:28“Dear Charmaine K,
With reference to our telephonic conversation, yesterday your husband is the main member of the policy.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected in terms of the policy.
We confirm having discussed the matter with your husband the matter and concerns relating to the matter. We further confirm that we are in the process of assessing the claim and will be reverting shortly on a way forward.
We do apologise for any inconvenience you may have experienced, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Regards
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply15 Nov 2021, 10:28
Official
“Dear Charmaine K,
With reference to our telephonic conversation, yesterday your husband is the main member of the policy.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected in terms of the policy.
We confirm having discussed the matter with your husband the matter and concerns relating to the matter. We further confirm that we are in the process of assessing the claim and will be reverting shortly on a way forward.
We do apologise for any inconvenience you may have experienced, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in the future.
Regards
Bernardus van der Merwe
Complaints Case Manager”